Background
Summary
> AWARD-WINNING SENIOR-LEVEL SALES EXECUTIVE <
* Member of Senior Leadership Team at Starwood Hotels & Resorts and Sought-After Guest Speaker
* Expertise in Building High-Performing Sales Organizations, Developing Sales Talent, & Communicating a Vision of Success
* Heavily Influence Strategy & Implement Global-Scale Initiatives that Garner Multibillion-Dollar Results
* Recognized as One of the 25 Most Influential People in Hospitality & the Meetings Industry
Starwood Hotels & Resorts Worldwide is one of the largest hotel companies with nine unique brands, employing over 171,000 people across 1,162 properties. Since 2009, I have been directing 5K+ sales professionals for the entire Sales Organization as Senior Vice President. I bring a 25+-year career focused on delivering quantifiable results through sound direction and a deep understanding of the Hospitality Industry. Prior to joining Starwood in 1999, I led a team of 68 in the annual sales production of $550 million at Hyatt Hotels, leveraging my drive and passion to work my way through the leadership ranks.
> I am not afraid to take the risks and manage the ensuing change that bring dramatic improvements in both productivity and profitability.
> I set ambitious goals because I know my team can achieve them.
> Have transformed collective mindsets and turned around the sales cultures of underperforming divisions.
-- Led the sales team to align with the transformation from a domestic to a global organization. I elevated accountability, promoted collaboration, and connected divisions.
-- In creating the Sales Talent Program at Starwood, I developed true leaders while reforming core competencies, assessment, compensation, incentivizing, and recruitment tools.
-- Taking a unique approach to complex Starwood accounts valued at $1B annually/20% of total transient revenues, I identified the need for and created the Strategic Account Management Team.
* Member of Senior Leadership Team at Starwood Hotels & Resorts and Sought-After Guest Speaker
* Expertise in Building High-Performing Sales Organizations, Developing Sales Talent, & Communicating a Vision of Success
* Heavily Influence Strategy & Implement Global-Scale Initiatives that Garner Multibillion-Dollar Results
* Recognized as One of the 25 Most Influential People in Hospitality & the Meetings Industry
Starwood Hotels & Resorts Worldwide is one of the largest hotel companies with nine unique brands, employing over 171,000 people across 1,162 properties. Since 2009, I have been directing 5K+ sales professionals for the entire Sales Organization as Senior Vice President. I bring a 25+-year career focused on delivering quantifiable results through sound direction and a deep understanding of the Hospitality Industry. Prior to joining Starwood in 1999, I led a team of 68 in the annual sales production of $550 million at Hyatt Hotels, leveraging my drive and passion to work my way through the leadership ranks.
> I am not afraid to take the risks and manage the ensuing change that bring dramatic improvements in both productivity and profitability.
> I set ambitious goals because I know my team can achieve them.
> Have transformed collective mindsets and turned around the sales cultures of underperforming divisions.
-- Led the sales team to align with the transformation from a domestic to a global organization. I elevated accountability, promoted collaboration, and connected divisions.
-- In creating the Sales Talent Program at Starwood, I developed true leaders while reforming core competencies, assessment, compensation, incentivizing, and recruitment tools.
-- Taking a unique approach to complex Starwood accounts valued at $1B annually/20% of total transient revenues, I identified the need for and created the Strategic Account Management Team.
Experience
SENIOR VICE PRESIDENT OF STARWOOD SALES ORGANIZATION
Starwood Hotels & Resorts Worldwide, Inc.
Deliver results in strategically-focused position, leading 5,000 sales professionals to goal attainment as an executive leader for a company with $1B+ EBIDTA and a 171K global headcount. Administer $48M budget. Currently travel up to 70% internationally.
> Spearheaded $100M overhaul of entire sales system, rolling out ISAC (Integrated Sales & Catering).
> Drove double-digit growth in new business, merging new business development into measurement and pay.
> Lead customer work stream for Global Personalization initiative, encompassing 70% from B2B channel.
> Launched and direct seven Sales Lead Processing Centers globally, surpassing projected goals in first two years.
> Led two-year negotiation of online travel agency contracts, resulting in $17M in bottom-line savings.
> Revamped and globalized incentive trips, enhancing cultural experiences and motivating sales force.
> Support “Agility Center of Excellence” initiative, improving change management, organizational effectiveness, project management, communication, and training processes corporate-wide.
> Spearheaded $100M overhaul of entire sales system, rolling out ISAC (Integrated Sales & Catering).
> Drove double-digit growth in new business, merging new business development into measurement and pay.
> Lead customer work stream for Global Personalization initiative, encompassing 70% from B2B channel.
> Launched and direct seven Sales Lead Processing Centers globally, surpassing projected goals in first two years.
> Led two-year negotiation of online travel agency contracts, resulting in $17M in bottom-line savings.
> Revamped and globalized incentive trips, enhancing cultural experiences and motivating sales force.
> Support “Agility Center of Excellence” initiative, improving change management, organizational effectiveness, project management, communication, and training processes corporate-wide.
SENIOR VICE PRESIDENT OF GLOBAL SALES
Starwood Hotels & Resorts Worldwide, Inc.
Motivated 260 employees internationally, including sales, sales strategy and operations, sales reporting, strategic account management, special events, and industry relations. Managed $46M budget. Resolved escalated conflicts.
> Led sales force across Starwood segments (Group, Transient, Leisure, and TMC), delivering $3.2B annually.
> Unlocked sales growth potential, building preferred customer partnerships while managing multiple initiatives.
> Advanced efforts in new hotel development as key sales contact for Real Estate Development Group.
> Led sales force across Starwood segments (Group, Transient, Leisure, and TMC), delivering $3.2B annually.
> Unlocked sales growth potential, building preferred customer partnerships while managing multiple initiatives.
> Advanced efforts in new hotel development as key sales contact for Real Estate Development Group.
VICE PRESIDENT OF GLOBAL SALES – NORTH AMERICA DIVISION
Starwood Hotels & Resorts Worldwide, Inc.
Drove sales performance, managing a 100+ global force responsible for top group and leisure accounts worth $1B annually.
> Participated in all brands’ sales/marketing strategies as part of Global Marketing Council.
> Strengthened relationships with profitable electronic companies, assembling business strategy.
> Participated in all brands’ sales/marketing strategies as part of Global Marketing Council.
> Strengthened relationships with profitable electronic companies, assembling business strategy.
VICE PRESIDENT OF NATIONAL SALES
Hyatt Hotels Corporation
Hired and directed a team of 68 sales professionals across 27 locations, penetrating and expanding markets.
> Drafted annual sales/incentive plans for National Sales Force, responsible for top 2,200 accounts. Focused efforts on identifying and capturing revenue potential, utilizing Total Account Management Principles.
> Secured and nurtured key partnerships; entrusted as Hyatt spokesperson for leading industry organizations.
Progression of titles at Hyatt includes:
ASSISTANT VICE PRESIDENT OF NATIONAL SALES (1996 – 1999)
DIRECTOR OF SALES, NORTHEAST NATIONAL SALES OFFICE (1994 – 1996)
DIRECTOR OF NATIONAL SALES (1991 – 1994)
SALES MANAGER, HYATT REGENCY NEW ORLEANS (1986 – 1991)
ADMINISTRATIVE ASSISTANT (1985 – 1986)
> Drafted annual sales/incentive plans for National Sales Force, responsible for top 2,200 accounts. Focused efforts on identifying and capturing revenue potential, utilizing Total Account Management Principles.
> Secured and nurtured key partnerships; entrusted as Hyatt spokesperson for leading industry organizations.
Progression of titles at Hyatt includes:
ASSISTANT VICE PRESIDENT OF NATIONAL SALES (1996 – 1999)
DIRECTOR OF SALES, NORTHEAST NATIONAL SALES OFFICE (1994 – 1996)
DIRECTOR OF NATIONAL SALES (1991 – 1994)
SALES MANAGER, HYATT REGENCY NEW ORLEANS (1986 – 1991)
ADMINISTRATIVE ASSISTANT (1985 – 1986)
Volunteer Experience & Causes
Opportunities Christie is looking for:
- Joining a nonprofit board
